Consult all possible entry days: Friday, Saturday and Sunday

Rental Terms and Conditions

Rent conditions

Payment terms

- The sum to be paid to confirm your reservation is 40% of the rental amount, by transfer or payment by credit card, within a maximum of 3 days from the date of the reservation (*). If the reservation is made within 30 days of the arrival date, the deposit requested will be 70% of the rental amount.

- A second payment of 30% of the rental amount must be made at least 30 days before your arrival, payment by transfer or by credit card (*).

- The balance of the rental, tourist taxes and requested accessories, if there are any, will be paid in cash, credit card or holiday vouchers, on the day of your arrival.

* If the payment dates are not respected, the reservation will be canceled and the sums paid forfeited.

 

Cancellation of reservation

In the event of cancellation of the reservation by the tenant, he must notify in writing, via email to info@vacancescostabrava.cat, the cancellation request.

VACANCES COSTA BRAVA will reimburse, depending on the date of notification by email:

- If cancellation 60 days before the date of arrival, 70% of the amount paid with a minimum of 100 € administration fees.

- If cancellation between 60 and 30 days before the date of arrival, 50% of the amount paid minus € 100 administration fees.

- If cancellation less than 30 days, non-refundable reservation.

These cancellation conditions will not be applicable in a case of force majeure (government restrictions on mobility), VACANCES COSTA BRAVA will reimburse the full amount paid less € 100 for administrative fees.

If the tenant wishes to shorten the period reserved before the contract finalization date, he will not be able to negotiate the price or demand reimbursement.

   ℹ️   We inform you that you have the possibility of taking out cancellation insurance (see conditions and prices at the link below) that you can take out, within 7 days of booking, by clicking on this link: https://vacancescostabrava1.attis-insurance.com/en

 

Arrival and exit times.

Arrival time is between 4:00 p.m. and 7:30 p.m. If these times are not respected, you must contact VACANCES COSTA BRAVA to set another meeting day or time (always with notice and subject to availability by the agency), with a supplement to be paid of 40 €.

The departure time is between 8:30 am and 10 am by making an appointment with VACANCES COSTA BRAVA according to the agency's availability.

 

Client's obligations

Occupancy of the accommodation will be limited to the number of people indicated on the contract, children included (without cot and over 18 months). VACANCES COSTA BRAVA may prohibit access to the rental if the number of people exceeds the number indicated on the contract or displace the rental if the maximum number is exceeded during the rental period.

 The tenant must leave the rental under the same conditions as he finds it upon arrival. He must leave the rental in order and presentable, whether or not he takes the cleaning option. The dishes must be clean and put in their place, the fridge free of leftover food and the bins emptied. The exterior garden or terrace, such as the barbecue, must be left in the same conditions as on arrival. If the tenant does not leave the rental in the condition described, VACANCES COSTA BRAVA reserves the right to charge the costs for repairs to the deposit.

 The tenant must respect the standards of co-ownership in which the accommodation is located. In the event of negligence or bad behavior, VACANCES COSTA BRAVA reserves the right to cancel the rental agreement with immediate effect and without notice.

 In all the cases mentioned before, VACANCES COSTA BRAVA will not return the amount of the rental paid by the customer.

 

Deposit

The amount of the deposit may vary according to the accommodation rented and must be paid to the account number indicated by VACANCES COSTA BRAVA. If you do not receive the deposit on the day of arrival, it must be paid in cash or credit card to the person who will receive you on site. This amount will be returned within a maximum of 3 days once the inventory has been made, by bank transfer.

If the rental has been damaged, VACANCES COSTA BRAVA reserves the right to withhold the relevant amount to cover the damage caused. If they are greater than the amount of the deposit VACANCES COSTA BRAVA will claim from the tenant the difference to cover the total amount of the damage, and in case of not receiving this amount, will take the relevant legal actions.

 

Furniture inventory

It is advisable to check that everything is in order. All complaints must be made within 24 hours of your arrival. We will not accept complaints at the end of your stay.

The rented properties have the necessary kitchen utensils for the number of people indicated in each rental. If at the time of arrival something is missing (glasses, plates, etc.) it must be communicated to the agency the same day. If during your stay there is something that breaks, it must be communicated to VACANCES COSTA BRAVA and returned the object with the same characteristics, or paid for its value. VACANCES COSTA BRAVA reserves the right to withhold the amount of broken or damaged item / s from the deposit.

 

Costs included in the rental price

Administrative fees, water, gas and electricity consumption are included in the rental price with the exception of accommodation which, by virtue of their characteristics or the rental period, may have excessive consumption. In the event that the price does not include the consumption of water, gas and electricity, VACANCES COSTA BRAVA will inform the rental conditions before making the reservation. However, water, gas and electricity must be used responsibly. For the good of the environment. Condominium fees, taxes, garbage, etc., are also included in the rental price.

 

Costs not included in the rental price

- Tourist taxes: according to article 17.1 of Law 19/2014 of the Generalitat de Catalunya, on the day of your arrival this tax will be applied according to the rate approved by the government.

- Final cleaning: if you wish to take this option, the price will be indicated to you when making the reservation. If you do not take the option, you must leave the accommodation clean, tidy and in the same condition as you found it when you arrived. VACANCES COSTA BRAVA reserves the right to withhold the deposit to cover cleaning costs if the rental is not in these conditions at the time of checkout.

- Linens: sheets or towels are not included in the rental price. VACANCES COSTA BRAVA provides their customers with a linen rental service. Interest in this service must be communicated in advance, otherwise VACANCES COSTA BRAVA cannot guarantee the availability of its supplier.

- Animal supplement: in rentals where animals are accepted, check the amount to be paid.

- Accessories: you will find the various accessories offered by the agency, when making the reservation via our site.

 

Cancellation policy

In the event of cancellation of the reservation by the tenant, he must notify in writing, via email to info@vacancescostabrava.cat, the cancellation request.

VACANCES COSTA BRAVA will reimburse, depending on the date of notification by email:

- If cancellation 60 days before the date of arrival, 70% of the amount paid with a minimum of 100 € administration fees.

- If cancellation between 60 and 30 days before the date of arrival, 50% of the amount paid minus € 100 administration fees.

- If cancellation less than 30 days, non-refundable reservation.

These cancellation conditions will not be applicable in a case of force majeure (government restrictions on mobility), VACANCES COSTA BRAVA will reimburse the full amount paid less € 100 for administrative fees.

If the tenant wishes to shorten the period reserved before the contract finalization date, he will not be able to negotiate the price or demand reimbursement.

   ℹ️   We inform you that you have the possibility of taking out cancellation insurance (see conditions and prices at the link below) that you can take out, within 7 days of booking, by clicking on this link: https://vacancescostabrava1.attis-insurance.com/en

 

Privacity policy

All communications with vacancescostabrava.fr/cat by any means or through your email address, or the forms of this web or email, implies consent that their personal data will be included in the files of VCB L'ESCALA SL located in Avda. Montgó 14, 17130 L'Escala, Spain. These data will be treated according to Law 15/1999 of 13 December on personal data protection.

Therefore, the applicant may exercise their rights of access, rectification, cancellation and opposition regarding the personal data contained in the files, and may revoke their consent in writing at any time by writing to: Vacances Costa Brava - VCB L'ESCALA SL, Av montgó, 14, 17130 L'Escala or email: info@vacancescostabrava.cat

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